Refund policy

We have a 30-day refund policy, which means you have 30 days after receiving your item to request a refund for any defective, damaged, or if you receive the wrong item.

To start a refund or ask any refund question, you can contact us any care@rosagalenica.com. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Returns 
Personal care items including beauty products cannot be retuned. Please read the steps instead for Damages and issues and Refunds.

Refunds
We will notify you if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 

If more than 15 business days have passed since we’ve approved your return, please contact us at care@rosagalenica.com.